5. Lipo Actives creams/Gels and nutritional supplements
Delivery policy
We ship to the UK via Special Delivery or Parcelforce and to the rest of the world via Parcelforce. Other couriers are available on request, but at an extra cost.
We aim to ship within 5 working days at the latest (usually 2 working days). We will notify you if we cannot service you within this time frame and give you the option to either wait for stock to arrive or cancel your order and receive an immediate refund.We are not responsible for custom delays, surcharges or other problems at your country's customs office.
Refund policy
Opened or used bottles of Lipo Actives creams and gels are not returnable or refundable for hygiene purposes. You may return an unopened bottle within 7 calendar days of delivery and we will be happy to issue a refund, no questions asked, minus a 20% restocking fee.
Opened supplements may not be returned or refunded. However, unopened supplements may be returned within seven days of delivery and a refund will be issued, minus a 20% restocking fee.
For products sold at less than the full price due to different promotions, the 20% restocking fee is calculated from the full price, not from the discounted price. For example if a creams costs £100 and you bought it for £50 due to a special offer/discount, and you decided to return it, the restocking fee will be £100*20%=£20 (not £50*20%=£10).
Any products returned eight days or later after delivery will not be refunded. You are responsible for your own shipping and insurance cost when you return products to us. Please make sure you pack properly, ship with a reputable carrier and insure adequately as we cannot accept responsibility for lost or damaged returned items.
The Lipo Active Sample Pack or individual samples are not returnable or refundable.
Please note that for your protection we ship and insure all goods by registered mail/courier and you will be asked for proof of signature by the courier.











