1. Our cancellation policy
We operate a strict, full-fee 48-hour cancellation policy (72-hours for Monday appointments)
Our cancellation policy is strictly 48-hours (72-hours for Monday appointments or on the day after a bank holiday). For 90' or 120' sessions (anytime in the week) the cancellation notice is always 72 hours. Our cancellation fee is 100% (the full cost of the appointment is charged without the aforementioned cancellation notice).
You may cancel the treatment/consultation and receive a full refund (in the case of introductory or individual treatments) or change your appointment to another day without being charged (in the case of a treatment belonging to a course) ONLY if you offer us at least 48-hours' notice (72-hours for Monday appointments, for appointments on the day after a bank holiday or for 90'/120' treatments).
Bookings made 48 hours or less before the appointment time can not be cancelled
Since bookings made 48 hours or less before the appointment time (72 hours or less for Monday or 90'/120' appointments) fall into the 48-hour cancellation zone (72-hour cancellation zone for Monday or 90'/120' appointments), they can not be cancelled or postponed without the cancellation fee charged which is the full price of appointment.
Cancellation must be in electronic, written form
In both cases you must notify us electronically either by email, or through the contact us form on this website, or by text. Please offer us 48-hour notice to avoid being charged for your appointment (72-hour notice for Monday or for 90'/120' appointments). No refunds or re-bookings will be made if you fail to provide us with such notice.
The only exception to our cancellation policy is emergency hospitalisation, once
Exceptions to the above rules will only be made for emergency hospitalisation, only once, and for no other reason whatsoever.
Please do not ask us for exceptions because we cannot afford to make them. For you an one-off cancellation is just that: an one-off cancellation. For us, many one-off cancellations add up every week and can easily comprise 1/3 or more of our income. Naturally we cannot afford to lose 1/3 or more of our income every single week. Furthermore, without our cancellation policy 1/3 of our availability would be wasted, which means that we could not offer you a proper service.
If we find a replacement we do not charge you
If you cancel early enough in the 48/72 hour cancellation zone we may be able to find a replacement for your booking. In this case we will not to charge you the cancellation fee.











