0. About LipoTherapeia

LipoTherapeia®

• All information, products and treatments are provided by LipoTherapeia Ltd (Company House Reg: 07675379)
• Our trading address is: LipoTherapeia @ The Hale Clinic, 7 Park Crescent, W1B 1PF, U.K
• Our telephone number is: 020 7047 1982
• The UK law and UK courts apply to all legal dsputes
• We do not store credit card details nor do we share customer details with any 3rd parties

Meso-CRF® Advanced Protocol™

Our trademark names, Meso-CRF®  Meso-CRF® Facial and Meso-CRF® Advanced Protocol™ are interchangeably used on this website for our treatments, offered exclusively by LipoTherapeia®. However, for ease of use, only the term Meso-CRF appears on these terms and conditions. The term "Advanced Protocol" is used to emphasise the advanced treatment protocols we use and which differentiate our service from other treatments.

1. Our cancellation policy

We operate a strict, full-fee 48-hour cancellation policy (72-hours for Monday appointments)

Our cancellation policy is strictly 48-hours (72-hours for Monday appointments or on the day after a bank holiday). For 90' or 120' sessions (anytime in the week) the cancellation notice is always 72 hours. Our cancellation fee is 100% (the full cost of the appointment is charged without the aforementioned cancellation notice).

You may cancel the treatment/consultation and receive a full refund (in the case of introductory or individual treatments) or change your appointment to another day without being charged (in the case of a treatment belonging to a course) ONLY if you offer us at least 48-hours' notice (72-hours for Monday appointments,  for appointments on the day after a bank holiday or for 90'/120' treatments).

Bookings made 48 hours or less before the appointment time can not be cancelled

Since bookings made 48 hours or less before the appointment time (72 hours or less for Monday or 90'/120' appointments) fall into the 48-hour cancellation zone (72-hour cancellation zone for Monday or 90'/120' appointments), they can not be cancelled or postponed without the cancellation fee charged which is the full price of appointment.

Cancellation must be in electronic, written form

In both cases you must notify us electronically either by email, or through the contact us form on this website, or by text. Please offer us 48-hour notice to avoid being charged for your appointment (72-hour notice for Monday or for 90'/120' appointments). No refunds or re-bookings will be made if you fail to provide us with such notice.

The only exception to our cancellation policy is emergency hospitalisation, once

Exceptions to the above rules will only be made for emergency hospitalisation, only once, and for no other reason whatsoever.

Please do not ask us for exceptions because we cannot afford to make them. For you an one-off cancellation is just that: an one-off cancellation. For us, many one-off cancellations add up every week and can easily comprise 1/3 or more of our income. Naturally we cannot afford to lose 1/3 or more of our income every single week. Furthermore, without our cancellation policy 1/3 of our availability would be wasted, which means that we could not offer you a proper service.

If we find a replacement we do not charge you

If you cancel early enough in the 48/72 hour cancellation zone we may be able to find a replacement for your booking. In this case we will not to charge you the cancellation fee. 

Free consultation short-notice cancellations and no-shows

Please note that we run a very tight schedule. In order to offer you and all our clients a professional service and avoid disruption at the clinic from short notice cancellations and no-shows, we operate a strict 48-hour cancellation policy.

Please kindly give us 48-hours' notice if you need to cancel or change your free consultation - or any other appointment - for another day.

If you do not give us 48-hours' cancellation notice or if you do not show up for your appointment we will not be able offer you either a second free consultation slot or an introductory session discount. In that case, following a no-show/late cancelation, you must book a single treatment, which currently costs £299.

1.1 Delayed arrival for an appointment

As it is common practice at all professional clinics and salons, if another client is late for her appointment and you are booked right after her, we will only treat her for the remaining appointment time, to ensure that we do not waste your time and make you wait unnecessarily. Naturally, the same rule applies to you, if you are late.

On the other hand, if a client arrives late and we have no other booking afterwards, we will be happy to offer her treatment for the full appointment time, but under no circumstances can we add extra time to another appointment to compensate for the loss of time due to delayed arrival.

2. Introductory and individual LipoTherapeia treatments and consultations

Introductory session online discounts

All our treatments have to be prepaid at the time the booking is made. Treatments not prepaid at the time of booking will not be booked.

Introductory appointment offers are only available once

Please note that our introductory appointment offers are only available once. If you miss your introductory appointment without providing us with 48-hours cancellation notice, the introductory offer will not be available next time and the full appointment fee will need to be paid in advance for your replacement introductory booking.

Individual follow-up treatments and courses

Individual follow-up treatments are charged at the full price and must also be prepaid. Courses of treatments are charged at discount rates and must also be prepaid.

2.1 Treatment provison by different therapists / Georgios-only courses

All our treatments are provided by either Georgios or Eva, who both provide an almost identical treatment. For operating reasons, clients cannot choose a specific therapist, unless they buy an exclusive Georgios-only course at +33% premium (VIP treatments and courses).

In the very rare situation where Georgios cannot apply a "VIP" treatment due to illness or other emergency, Eva will provide the treatment and a refund will be given of the 33% premium for that session, but not other compensation will be given.

2.2 Meso-CRF, Radiofrequency, Cavitation, Electro-Mesotherapy treatment pricing

All our treatments that utilise one technology only, i.e. stand-alone radiofrequency, stand-alone cavitation, stand-alone no-needle mesotherapy and any combination of the above techniques are charged at the current Meso-CRF prices. No discount will be given for standalone treatments of for combination of two technologies.

2.3 Treatment duration

Please note that for all treatments/courses bought after 14/06/2011 all Meso-CRF appointments last 45', of which 5' are used to set-up and clean the equipment and to allow you to prepare for the treatment, and 40' are used for actual treatment on the machine.

In rare cases we offer 60' appointments, of which 6' are used to set-up and clean the equipment and to allow you to prepare for the treatment, and 54' are used for actual treatment on the machine.

Introductory treatments last 60' of which 15' are assessment/consultation, 5' are used to set-up and clean the equipment and to allow you to prepare for the treatment, and 40' are used for actual treatment on the machine.

3. Courses of treatments

All courses must be prepaid in full

All courses of treatments must be prepaid in full to qualify for the course discount.

The course discount applies to the full course only. if a refund needs to be given, for ANY reason, the sessions you received will be charged at full price and deducted from the total amount you have paid for the course and then a refund will be given for the remainder. If the amount for the received sessions exceeds the total amount, no refund will be given.

Upgrade courses (easy payment option)

Instead of paying the full price of a course of 6x or 12x in advance, we allow you to first buy a course of 3x and then upgrade to a course of 6x by paying the difference between the prices of the two courses. This allows you to budget and have a step-by-step approach with your treatments, and still get the full discount of the longer course without prepaying for everything in advance.

However, this upgrade system strictly applies to the first 12x sessions to help you budget by spreading the cost of the courses of 6x or 12x. You cannot buy an upgrade from a course of 12x to a course of 15x or to a course of 18x at the upgrade price - any such purchases will be cancelled and the money paid refunded.

After 12 sessions are completed, the upgrade course facility is no longer available.

Payment of a course at the salon

If for any reason you fail to pay for your course in advance, full payment for the entire course of treatments must be made at the salon on the first appointment of that course. If you have not prepaid for your course and fail to pay for the full amount of your course on the day of the first treatment, then the full price of that treatment will be charged for that day.

If you have not prepaid for your course please ensure you have the a functioning credit/debit card or cash on the day of the first appointment of your course to avoid paying the full price for that particular treatment.

Courses expire 3 months after they are purchased

As of 1/11/2011 all our courses expire 3 months after they are purchased, after which time we are under no obligation to provide any treatments or issue any refunds. Please use your full course within 3 months to avoid losing your sessions. By buying a course of treatments with us you agree that you will receive no treatments after the expiry period if you do not use all your sessions within that period of time.

Course refunds

LipoTherapeia courses may be cancelled within 7 days from the day of purchase or before the 3rd session is received (whichever is the earliest). Refund will be given for any unused treatments but these will be charged at the full price, currently £299 (NOT at the discounted course price), and they will be deducted from the total amount you have paid for the course, and then a refund will be given for the remainder.

If you have received an upgrade from 45' to 60', the price calculated for the received treatments will be the price of 60' treatment, currently £399. If the amount for the received sessions exceeds the total amount, no refund will be given. Refunds will not be given for treatments you have already received.

After 7 days or after 2 sessions are received no refund will be given for your course.

In exceptional circumstances (such as hospitalisation for example) we may offer a refund for the remaining sessions of your course, but only if you provide us with a hospital/doctor’s note. In that case,  the sessions you received will be charged at full price, currently £299 (NOT at the discounted course price), and they will be deducted from the total amount you have paid for the course, and then a refund will be given for the remainder.

If you have received an upgrade from 45' to 60', the price calculated for the received treatments will be the price of 60' treatment, currently £399. If the amount for the received sessions exceeds the total amount, no refund will be given. Refunds will not be given for treatments you have already received.

Cancellation policy

Treatments or consultations cancelled or postponed without 48-hour notice will be deducted out of the total number of your course of treatments, according to our 48-hour full-fee cancellation policy (72-hours for Monday appointments).

Please provide us with 48-hour notice (72-hours for Monday appointments) to avoid being charged for your appointments.

3.1 "Before and After Photo" offer for Meso-CRF Face treatments

The following terms and conditions apply to the "Before and After Photo" offer for Meso-CRF Face treatments:

• If, for any reason, any of the below T&Cs are not met then the BAP offer will be declared invalid:
  • If you do not book all your appointments in advance
  • OR if you do not finish each course of 12x sessions in 8 weeks or less, for ANY reason whatsoever
  • OR if you refuse to have "before and after photos" taken, for ANY reason whatsoever
  • OR if you fail to attend appointments #1, #6, #9 and #12 with Georgios, for ANY reason whatsoever
  • OR if you switch to body treatments, for ANY reason whatsoever
  • OR if you miss more than 2 out of your 12x sessions due to short notice cancellation during those 8 weeks, for ANY reason whatsoever
• If the BAP offer is declared invalid all sessions of your course (received and un-received) will be charged at the normal price (£164/session) and for that reason your course of 12x will automatically become a course of 5x (if you signed up for the full face BAP offer) or a course of 7x (if you signed up for the lower face BAP offer).
• We reserve the right to refuse the offer to clients who we believe (at our sole discretion) that they may not be good candidates for the "before and after" photographs
• We reserve the right to discontinue this offer at any time without prior notice
• All copyright of photographs taken during your BAP course automatically belongs to LipoTherapeia Ltd and can be used on our website and press releases, regardless of the offer being declared invalid or not and regardless of you dropping off the BAP offer or not
• This offer cannot be combined with any other offer

The term "for ANY reason whatsoever" above also includes "force majeure", as in the case of you dropping off the offer or the offer being declared invalid due to "force majeure", you will only lose the extra generous discount (75% or 66%) for which you would reciprocate via your full participation in the offer, and you will continue to benefit from the normal course discount of 45% (£164/session).

3.2 Model discounts / 18-23 discounts

For the "Model Discount", proof of active model status is required, in the form of a current "book" or professional website, otherwise the "Model Course Discount" will not be given and any discounted course purchased on the website will be cancelled and refunded.

For the "18-23 Discount", proof of age is required, in the form of driving license, passport or national ID card, otherwise the "18-23 Discount" will not be given and any discounted course purchased on the website will be cancelled and refunded.

4. Price changes, special offers, confidentiality, privacy, card details

Price changes and special offers

All prices (including special offers and course discounts) are subject to withdrawal and amendment without prior notice. Of course, all prices/special offers/course discounts for treatments, consultations or products already purchased will be honoured.

Our confidentiality guarantee

We regularly treat celebrities and other high-profile individuals who are very protective of their privacy, and we have never disclosed any details about them (including the mere fact that we treated them), to either the press or anyone else.

Whether you are a celebrity or not, we value your privacy and will never disclose any personal or other information about you to any third party. If necessary, we are happy to sign a non-disclosure / confidentiality agreement to further guarantee confidentiality.

Our privacy guarantees

We, at LipoTherapeia.com, do not collect any private information about you when you visit the site. Google collects anonymous usage data of the traffic of this site which do not identify any particular visitor and are used for statistical purposes by software Google employs. These data are not seen by any human being.

Your name, email address, mail address and telephone number that you provide to us when you contact us will never be shared in any way with any third-party. No spam from us - guaranteed!

We may occasionally contact you with special offers and news about our services and products no more often than 6 times a year (usually less) and you may stop emails at any time by replying with "unsubscribe" as your email subject.

Your privacy is guaranteed with us!

Credit card details

All financial transactions on this website are securely processed via Google Checkout, our credit card processing company. Your credit card details are securely held by Google Checkout - we do not know and we do not want to know or hold your credit card details! All refunds are also processed through the same company. Please note that your transactions are protected by both Google and your credit/debit card provider.

5. Lipo Actives creams/Gels and nutritional supplements

Delivery policy

We ship to the UK via Special Delivery or Parcelforce and to the rest of the world via Parcelforce. Other couriers are available on request, but at an extra cost.

We aim to ship within 5 working days at the latest (usually 2 working days). We will notify you if we cannot service you within this time frame and give you the option to either wait for stock to arrive or cancel your order and receive an immediate refund.

We are not responsible for custom delays, surcharges or other problems at your country's customs office.

Refund policy

Opened or used bottles of Lipo Actives creams and gels are not returnable or refundable for hygiene purposes. You may return an unopened bottle within 7 calendar days of delivery and we will be happy to issue a refund, no questions asked, minus a 20% restocking fee.

Opened supplements may not be returned or refunded. However, unopened supplements may be returned within seven days of delivery and a refund will be issued, minus a 20% restocking fee.

For products sold at less than the full price due to different promotions, the 20% restocking fee is calculated from the full price, not from the discounted price. For example if a creams costs £100 and you bought it for £50 due to a special offer/discount, and you decided to return it, the restocking fee will be £100*20%=£20 (not £50*20%=£10).

Any products returned eight days or later after delivery will not be refunded. You are responsible for your own shipping and insurance cost when you return products to us. Please make sure you pack properly, ship with a reputable carrier and insure adequately as we cannot accept responsibility for lost or damaged returned items.

The Lipo Active Sample Pack or individual samples are not returnable or refundable.

Please note that for your protection we ship and insure all goods by registered mail/courier and you will be asked for proof of signature by the courier.

6. Refusal of treatment

We reserve the right to refuse treatment, at our sole discretion, to:

• Clients who behave rudely or inappropriately to our staff
• Salon/clinic owners and beauty/massage/complementary therapists or nurses/doctors who offer, or intend to offer, treatments similar to ours
• Men, as our female therapist (who provides all folow up treatments) only provides treatments to female clients
• Other clients who create disruption to our practice for different reasons. Examples of such behaviour includes but is not limited to: frequent cancellations, refusal to pay on time, unreasonable complaints etc.
• Clients who do not abide to our terms and conditions

7. Disclaimers

No medical advice / No guarantees about accuracy of information

At LipoTherapeia.com we aim to offer you high quality information based on scientific evidence and our 10-year experience in the treatment of cellulite. However, we cannot absolutely guarantee the accuracy of the information, which is presented for educational purposes only, is the expression of our own professional opinion and is not intended to replace medical care and/or to cure or prevent any disease or condition.

If you do not agree to this condition you are requested to leave our wesbite now and not to visit our website in the future.

No guarantees about specific effectiveness

At LipoTherapeia we aim to offer the best possible treatment with our advanced technology and expertise. However, guarantees can not be made about the effectiveness of either the Lipo Actives creams/gels, supplements or LipoTherapeia treatments for the simple reason that we cannot control your diet/exercise/lifestyle regime or how your body itself reacts to the treatment. Nothing biological can be guaranteed. Treatment/cream effectiveness depends on your body’s state of health, your genetics and your lifestyle (all areas being outside of our control), not just on the technology used or the skill of the practitioner.

By buying a session or a course of sessions you explicitly agree that this treatment/course of treatments is just that, a treatment, i.e. an effort towards a result (cellulite reduction, spot fat loss and/or skin firming) via our technology and skills - NOT a "cure" or a guarantee of a specific result, and you explicitly agree NOT to request refund or other compensation from us if a specific result you have in mind has not been reached. No salon/clinic/doctor offers such guarantees and we do not offer them either.

If you do not agree to this condition we cannot provide you with our treatments.

No guarantees about adverse reactions

We make every effort to offer super-safe and pleasant treatments and we currently have a 99.6% safety record, with the remaining .4% of treatments leading to temporary swelling/irritation that dissipate in about one week. However, we can not absolutely guarantee that irritation, pain or other adverse effect will not occur in your case. Nothing biological can be guaranteed. As with all aesthetic/medical/complementary treatments there is a small probability of an adverse reaction and by opting for a treatment or a course of treatments you explicitly assume that risk and agree NOT to request a refund or other compensation from us in case of such an incident. No salon/clinic/doctor offers such guarantees and we do not offer them either.

If you do not agree to this condition we cannot provide you with our treatments.