Our cancellation policy
48-hour notice cancellation policy (72-hour notice for Mondays)
In order to provide a professional service and to avoid disruption at our clinic from no-shows and short notice cancellations, and to ensure proper availability for all our clients, including you, we operate a strict full-fee 48-hour notice cancellation policy (72-hour notice for Monday appointments).
Please kindly give us 48/72-hour notice if you intend to cancel or move your appointment to another day to avoid being charged the full cost of your appointment.
No exceptions whatsoever will ever be made except hospital emergencies. Our service is strictly supplied under these terms and conditions.
Bookings made 48 hours or less before the appointment time can not be cancelled
Since bookings made 48 hours or less before the appointment time (72 hours or less for Monday appointments) fall into the 48-hour cancellation zone (72-hour cancellation zone for Monday appointments), they can not be cancelled or postponed without the cancellation fee charged which is the full price of appointment.
Delayed arrival for an appointment
As it is common practice at all professional clinics and salons, if another client is late for her appointment and you are booked right after her, we will only treat her for the remaining appointment time, to ensure that we do not waste your time and make you wait unnecessarily. Naturally, the same rule applies to you, if you are late.
On the other hand, if you arrive late and we have no other booking afterwards, we will be happy to offer you treatment for the full appointment time, but under no circumstances can we add extra time to another appointment to compensate for the loss of time due to delayed arrival.













